Returns Policy

Flat rate and Post Office includes insurance up to 50.00, anything over that is NOT covered --if your package is lost or damaged only 50.00 will be covered. You must pick insurance to cover anything over a 50.00 value.  UPS includes insurance up to 100.00, anything over that is not covered unless you choose insurance. 

Damaged/Non-Working Items

All damage must be reported within 3 business days by email or written notice.

If you receive an item and it is damaged, not working or missing parts you may:

Returns for All Other Reasons

The following items may be returned for a refund:

• Merchandise that has not been removed from its original packing.
• Merchandise that was miss-packed or was not shipped correctly.
• Merchandise that has not been used or installed.
• See Exceptions below for items that can NOT be returned.
  

How to Return An Item

To return an item, please email our customer service department at info@toolsandmore.us to arrange a return. 

We will provide you with return instructions. Returns must be post-marked, within 20-Days from the date received and in re-sell-able condition.  The customer is responsible for all return shipping costs on non-defective items, unless damaged in shipment. This includes refused items.

• Include all original packing materials, manuals and accessories with the product to avoid any additional fees. Product must be in its original unopened, resell-able packaging.
   
• We recommend items be returned via UPS or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. 
   
• You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped. 
   
• Items received past the return period plus reasonable shipping time may not be processed.  Returned items must be shipped in the original unopened product packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.

• Please note: we will refund shipping costs only if the return is a result of our error.

*20% restocking fee will be charged on all returned merchandise, unless defective. Including Orders "Refused" without authorization, Address is wrong. A 20% restocking fee will be charged on non-defective merchandise, which includes items misused or missing parts.

*Any item listed as Special Order (Spec. Order) the restocking fee is 30%.

Exceptions:

• Items over 150LB are governed by our Large Item Return Policy
• International Orders are governed by our International Return Policy
• Due to shipping regulations, items with gasoline engines cannot be returned after gasoline has been added to the tank. These items must be repaired at a authorized Factory Service Center
• No return on parts.
• All electrical/electronic components (I.e. motors, switches, breakers, capacitors are not returnable)
• No return on equipment items (freight items).
  
• No return on CLEARANCE items(as is).
• No return on Special Buys.

Large Item Return Policy

Due to the expense of shipping heavy items, large items are governed by a separate Return Policy. Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freight truck handling charges cannot be refunded.  If items arrive damaged or defective, you must note this on the shipping receipt. If damage is extreme call us while truck is there. Please notify us of any delivery problems as soon as possible to expedite the refund process.

Please note that you will be responsible for the actual freight costs in the following instances:

• You miss your delivery appointment
• You refuse or return a non-damaged product.

Freight fees on large items often range between $100.00 and $800.00.

Any item arriving by freight truck or picked-up at terminal that has visible damage MUST be noted on delivery slip before you sign for product. If not there is nothing we can do to help you with any damage. Freight Truck Policy

• No returns or refunds

• After 20 days, purchases made from ToolsAndMore.us are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer’s Warranty and in most cases may be brought to an Authorized Service Center for repair.

• To learn how warranty claims are handled for a specific manufacturer, please visit ToolsAndMore.us  Warranty Information Page
• To find the nearest Authorized Service Center in your area, you may contact the manufacturer directly or for more information.